Refund & Returns Policy
Shree Sainath Fisheries
Shree Sainath Fisheries considers return, replacement and refund requests only for orders reported as damaged, defective, incorrect or incomplete, subject to review and applicable law.
General returns for change of mind or because a customer no longer wants a product are not accepted under this policy.
Eligible Order Problems
You may contact SSF if your order:
- Arrives damaged.
- Contains a defective product.
- Contains an incorrect product.
- Is incomplete or has missing items.
Each request will be reviewed based on the order details and information provided. Eligibility and the appropriate resolution will depend on the circumstances and applicable law.
How to Report a Problem
Contact SSF promptly after receiving the order. Please provide your order number or order details, a clear description of the issue, and photographs or videos of the product, parcel and packaging where available.
Please retain the product and packaging until SSF has reviewed the issue and provided instructions.
Review and Resolution
After reviewing your request, SSF will communicate the next steps. Depending on the circumstances, the resolution may involve a replacement, refund or another appropriate remedy. Applicable consumer rights under law remain unaffected.
Refund Processing
If a refund is approved, it will be processed using an available refund method, depending on the payment method and the options available at the time. Please allow 7–30 days for processing. The actual time may vary depending on the payment provider or financial institution.
Order Cancellations
Order cancellation requests are accepted only before dispatch. Once an order has been dispatched, cancellation is not available under this policy, without limiting any rights customers may have under applicable law.
Contact Us
For a damaged, defective, incorrect or incomplete order, contact:
Shree Sainath Fisheries
Email: shreesainathfisheriesno1@gmail.com
Phone: +91 88985 94147